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FAQ

  • How can I purchase my membership?
    Option #1: You may purchase a membership in person at the Playbox reception counter. Option #2: You may ORDER A MEMBERSHIP ONLINE. They make fantastic gifts!!
  • What payment methods do you accept?
    Purchasing in person at reception counter: We accept Cash, MasterCard, Visa or Discover. We do not accept american express at this time. Sorry for any inconvinence. Please note that we do not accept vouchers, or coupons as a form of payment for a membership.
  • What is the cancellation policy?
    Membership is non-refundable and non-transferrable. Memberships may not be cancelled for any reason.
  • Can members visit more than once per day?
    Yes! Members can only stay as long as they like during our regular Play hours, but they can also visit multiple times per day, as often as they like! If you are not a member, once you leave you will have to pay to get back in again. NO EXCEPTIONS
  • My oldest child will probably not visit Playbox unless it is a weekend or school holiday. Can I purchase a membership for just my younger child(ren)?
    Yes! You are welcome to purchase a membership for your family based on the number of children that will use it the most. If your oldest child visits Playbox, with or without your registered child(ren), you would pay separately for admission based on our current Open Play rate.
  • Do the children I bring to Playbox have to be included in the membership?
    Yes and no. Memberships are based on the number of children in your family that you wish to include and their first and last names. Any children accompanying you during a visit that are not named in your membership will be charged at the standard Open Play admission rate.
  • When does my membership start?
    Online Memberships can be activated anytime within 6 months of the purchase date. The payment for any membership that is not activated within 6 months of the purchase date will be forfeit and the membership will not be valid for use. No refunds are given for unactivated memberships. If you purchase a membership in person at out front reception desk, the membership is activated the same day and continue for a month after the activation date. This activation process works for both personal memberships and for memberships purchased as gifts for someone special. Contact playboxindoorplayland@gmail.com if you have further questions about the activation process. Any other questions? Please email playboxindoorplayland@gmail.com or call (405) 256- 7299
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